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Will CTS help me?Ī: CTS does not support or assist with the configuration of equipment not owned by SUNY Potsdam.
Q: I am having trouble installing Office on my personal computer.
Detailed download and installation instructions are available from Microsoft: Q: How do I get my copy of Microsoft Office?Ī: There is an “Install Software” link available on the Office 365 login page ( ). Personal subscriptions to Office 365 are available. Availability of ProPlus is subject to the provisions of the campus Campus Computer Account Retention Policy: . ProPlus licenses are available only to active students and active employees. Microsoft Office for Personal Devices FAQsĪ: There is no cost to current SUNY Potsdam Employees or active students. CTS recommends using OWA only. Further, any email sent to a address should also be considered insecure as it leaves our managed O365 servers for its final destination. Using an Outlook client/app on any device should be considered not-secure as the cached data is on the device itself. However, your mailboxes should only be considered secure if you are using the web-version of Outlook (OWA). Also, SUNY mailbox content is always housed on servers in the United States.
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Yes, with caveats: All communication with Office 365 servers is encrypted, and Microsoft is compliant with all world class industry standards including ISO 27001, EU Model clauses, HIPAA BAA and FISMA, and this is verified by third party auditors. Be patient and check again in a few minutes. The first time you connect it can take a few minutes for everything to synchronize with your device. Outlook on my phone/tablet authenticates me, but I don’t see any mail. You will need to do so before you can access O365.
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You did not update your Campus Computer Account password when we asked you to in March of 2016. I installed Outlook on my phone/tablet and it doesn’t work/won’t authenticate me, but my other Potsdam accounts seem to work. Users are limited to 50 Gigabytes of stored e-mail and attachments. For personally owned devices, Outlook is a free application for download so that you will have the same experience at home as you do with your campus computer.Ī. No support will be provided for legacy clients nor will client settings from Thunderbird or Apple Mail be preserved in situations that require a re-image of the computer or a new computer is installed. All campus computers will be configured to use only Outlook.
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It is available as an app for computers (Mac and Windows) and for Android and iOS (Apple) devices. Microsoft Outlook is the only CTS-supported means of accessing your mail in O365. I’m not seeing any new mail in my Apple Mail or Thunderbird or on my phone/tablet or I'm having an issue with a program that says it works with Office 365?Ī. The service is fully compliant with the various federal, state, and SUNY security requirements.The web-based tools tightly integrate with the Microsoft products already deployed on campus, providing a seamless user experience.The comprehensive set of cloud-based tools and services facilitate collaboration, web-based access, and cloud storage.
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It is available for free to higher education institutions, saving the campus money on hardware and utility costs.O365 provides numerous advantages for our campus: Additionally, any client with locally saved contact lists will likely lose them if the account needs to be deleted and re-added.Ī. Contact lists do not (yet) filter down to clients. Contact lists: these lists are best maintained on the web.The following items should only be done with the web for the best experience: Calendar Sharing (initial setup and giving access).Some of the most used items that are best done this way are: While many clients exist, and certainly can be used, a best practice for O365 is to setup and maintain items from the web interface, and let those items "filter down" to the clients. Office 365 (O365) is first and foremost designed to be used from a web-browser via the portal. Best Practices for a smooth O365 Experience
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SUNY Potsdam uses Microsoft Office 365 as our standard calendar, email, and collaboration solution.Ī full suite of on-line tools is available by visiting: Īpplications are available for macOS and Windows, however we recommend using the web portal for a more consistent and feature rich experience.